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January 15, 2008 1:37 PM PST

About that $20 upgrade...

Posted by The Macalope
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The Macalope was certain that the whining would be swift and furious over Apple charging $20 for the same software features iPhone users get for free. As Adrian Kingsley-Hughes so brilliantly puts it:

Come on Steve, give your biggest fans a break.

Yeah!

$20 is awfully steep to add a little functionality to the iPod touch - functionality that already exists for the iPhone.

Yeah!

... I feel that this is going too far.

Yeah! Unlike all the other times Adrian writes about Apple!

Or not!

Whatever!

Well, dear reader, if you're experiencing a bit of deja vu over this, it's probably because we've seen this before. Which, not coincidentally, is what "deja vu" means in French.

Again, yes, Apple could give the update to iPod touch users for free just like their iPhone-using brethren, but they'd have to open past accounting periods and restate their financials. 802.11n? Any of this ringing a bell?

Not with Adrian, apparently.

The short story for those who got to class late is Apple must charge for substantial enhancements to products that do not have revenue recognized on a subscription basis or it has to restate prior earnings. The iPod touch does not have revenue recognized on a subscription basis. The iPhone does. As does the Apple TV. Hence, they get free updates and the iPod touch does not.

It's a somewhat complicated accounting convention and perhaps you can argue that the iPod touch revenue should also have been recognized on a subscription basis, but then it raises the question as to whether or not all iPods should have their revenue recognized that way and pretty soon it all devolves into communism and everyone's getting everything for free and even Randy Newman doesn't want that.

So you can't argue that Apple shouldn't charge for the update. It's too late.

You do have some recourse, however.

If you think $20 is too much, don't buy the upgrade.

Sure looks like it's worth it to the Macalope, though.

Mythical beast and rumormonger extraordinaire, the Macalope writes about all things Apple for the CNET Blog Network. Read more at The Macalope: An Apple blog. He is not an employee of CNET. Disclosure.

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Add a Comment (Log in or register) 64 comments
by StuCrook January 15, 2008 1:57 PM PST
Umm... but aren't the AppleTV people getting their great new software as a free upgrade? Okay, maybe that can be written off as compensation for having to put up with version 1.0 (and kinda like the Apple Store credit for early iPhone adopters), but still...
Reply to this comment
by StuCrook January 15, 2008 2:04 PM PST
[http://Yeah, sorry, I should check my brain is in the correct gear before posting...|http://Yeah, sorry, I should check my brain is in the correct gear before posting...]

With the mobile iTunes store, surely the iPod touch should be treated as the special-case mobile-buying-platform exception to the iPod rules? Well, maybe in an ideal world. (I just bought the "January Upgrade" -- for the equivalent of ~$26 in the UK -- therefore securing my right to ***** ;) )
by skoorblt January 15, 2008 2:07 PM PST
Did you not actually read the post? Macalope addresses this issue directly. Oy.
by Macalope January 15, 2008 2:21 PM PST
The Macalope noted that. The revenue for the Apple TV is recognized on the subscription basis like the iPod.
by higaara January 15, 2008 2:07 PM PST
^But the Apple TV's revenue is recognized on a subscription accounting thingy whatever-you-call-it.
Reply to this comment
by ZCochrane January 15, 2008 2:23 PM PST
The iPod touch is, in my personal opinion, more of an iPhone than an iPod, so I think Apple accounting should have treated it as such. Doesn't this upgrade practically prove this?

Second point: $20 is too much for a mere accounting problem, especially for software delivered online. Compare it to the 802.11n update, which was about four dollars IIRC. $20 isn't "we want to please accounting" money, it's "we want to make money" money. Of course, Apple is out there to make money, so it's hard to say that they don't have the right to do so. But it invalidates the accounting defense of Apple's action here, at least for me.
Reply to this comment
by Sandro Abate January 16, 2008 7:19 AM PST
Can you make phone calls with the iPod Touch? No? Then it isn't enough like the iPhone. Apple gets revenue from the iPhone every month. Not just from continued sales but from our payments to AT&T. That is why it is a subscription model. The iPod Touch is a one time purchase, therefore not a subscription.

If you don't think the upgrade is worth $20, don't buy it. As far as the price being too high, I am sure that the sarbane oxley act requires that the cost be a reasonable one. It would probably cause Apple as much trouble to charge a token amount for the upgrade as to charge nothing. Even if it weren't the case $20 is not that much money these days. You can't fill your gas tank with $20. I don't think that Apple is gouging its customers.

Don't blame Apple, blame congress. If this really pisses you off, call your congressman.
by lemonlovr January 20, 2008 10:12 PM PST
Too me the question of the $20 - whether it's too much or too little - would be there no matter how much they charged. It all comes down to perceived value.

If I charge $20 for an upgrade, I am saying rather clearly that the upgrade is WORTH $20. If I charge $1, then I am saying that the added funcationality is worth $19 less. Plus, if you charge $1 or even $5 people would be complaining that for that low low price it should have just been free. Also, all this nonsense about "it should've been there in the first place" is just that. If you think it should've been there in the first place, you shouldn't have bought a Touch.

So... in summary, it's all about perceived value. Apple wants to propagate the perception that the upgrade is worth $20 and it's their right to do that.
by Bergamot Orange January 15, 2008 2:23 PM PST
But why a $20 charge? Why not $2?

It's their code, and they have a right to charge for it, and set their own price, just like they can charge for OS upgrades.

Hiding behind Sarbanes-Oxley, though, is just cowardly.
Reply to this comment
by CouchGuy January 16, 2008 5:58 AM PST
Selling something like this major upgrade for $2 sends the wrong message. No one values something they buy for $2. Apple wants the perceived value of this upgrade to reflect what a HUGE add-on this really is. $20 sounds about right for something this big -- enough to recognize it is a Big Deal, but not so much that someone wouldn't drop that amount of money in a heartbeat to get the additional functionality. Face it -- wouldn't the average oerson spend $20 to add just email to their iPod?
by Macalope January 16, 2008 7:57 AM PST
No, they have to set a *realistic* price based on their development costs. At least that's what they *should* be doing.
by jabancroft January 15, 2008 2:30 PM PST
Tell me again how the Apple TV has revenue realized on a subscription basis? What exactly do you subscribe to?

It doesn't. Sure, you can buy stuff from iTunes. But you can do that on the iPod Touch, too.

So tell us again why they're different? Why the iPhone update is $20 and the Apple TV Take 2 update is free?
Reply to this comment
by Macalope January 16, 2008 7:53 AM PST
This the Macalope has no good answer to. The only thing he can think of is that Apple wants to treat all the iPods the same, but he doesn't get the Apple TV.
by echeola January 17, 2008 10:33 PM PST
TV Shows, you subscribe to TV Shows.
by flosofl January 20, 2008 12:23 PM PST
While you *can* use the Apple TV to stream music, the primary reason for it is to play movies and TV shows. The only *legitimate* way to get these on the Apple TV is to purchase from ITMS. (Yes, I know I can use Handbrake to get content on there, but that is of dubious legitimacy as far as copyright law is considered). They are considering the Apple TV as generating recurring revenue through ITMS. Hence the subscription model.

Contrast that to the iPod Touch. ITMS is not the only way to load new content. Well, maybe for video, but you could load it with music and never put vids on it (like I do with the iPhone). In fact, you could load the device with music and *never* purchase anything from ITMS. This is probably the primary reason it can't be considered a subscribed service.
by josmor January 15, 2008 2:42 PM PST
Sounds like a good idea then to sell the 1 month old iPod Touch, or return it... and then get a new one that comes with the software for free and for the same price.
Even worse... you need an iTunes account to pay... what if you live out of the countries that can create an account there? (Like me?? - I bought the iPod Touch with a local authorized reseller of Apple).
I'm disappointed...
Reply to this comment
by cchausis February 10, 2008 9:03 PM PST
Except you can only return it within 14 days.
by mvinas1705 January 15, 2008 2:43 PM PST
S**t i cant believe it, some of us still have faith in Mac. $20 is just a lot. This kind of situations stresses things out, like that $200 devaluation. Is the Ipod touch selling ok? This could mean trouble for the product itself. Should i wait for Mac to say "sorry please go and download it for free?" They saw this coming right? They cant be that dumb
Reply to this comment
by bkharmony January 15, 2008 2:54 PM PST
Take a deep breath dude. It's gonna be OK.
by StuCrook January 15, 2008 2:44 PM PST
Hi. Okay, like I said, I somehow missed the bit about the AppleTV and posted too quickly. Sorry. (In my defence, it is late evening over here...)

BUT having thought for a little longer about this, and as much as I love the Macalope, I think that the idea that the AppleTV is being booked on a subscription basis is wrong. Firstly, the AppleTV doesn't bring in a regular income stream like the iPhone does. What about purchase through iTunes? They aren't guaranteed to be regular, but let's say that they're still enough to qualify it for subscription income status. Until today (or the point in the future when the software update is released) the AppleTV could not be used to make purchases via iTunes. And I don't think accounting laws will allow you the benefits of deferring income as subscriptions across multiple periods just because you may move to that business model at some point in the future. And if you could do that, surely the iPod Touch, which has featured the mobile iTunes store from day one should therefore fall under the same rules (and considering that all Apple computers ship with iTunes, surely they should, too... which is where the argument stops making sense...)

Phew.

Anyway, a better approach by Apple may have been to have waited until they had whatever solution for selling iPhone apps in place and then offered Mail etc. for sale through there. I'm sure that when we compare them to some of the offerings we're bound to be seeing soon (I'll guess about a dozen tip calculators appear in the first week) we would all have concluded that $20 was actually pretty reasonable.

(ps. the "January update", which is described as the five apps, actually also unlocks the moveable icon feature of the home page.)
Reply to this comment
by Macalope January 16, 2008 8:01 AM PST
"I think that the idea that the AppleTV is being booked on a subscription basis is wrong."

Well, it *is* being booked that way. Why, the Macalope has no idea. It does seem odd. He's wondering if they were considering some kind of subscription plan for movies. It's also just a lot harder to key in information on an Apple TV. So updates would be better done automatically. Just not sure.
by mvinas1705 January 15, 2008 2:47 PM PST
Yes, and what about jailbreaks? this encourage them, instead they give us the same apple gives us but for free. Its really disapointing at least for me it is
Reply to this comment
by kimgh January 15, 2008 2:55 PM PST
StuCrook (and others):

The "subscription" thing has to do with how (and when) revenue is recognized. Apple went on record last year that the Apple TV revenue would be recognized over a period of time exactly so they could shove out upgrades for "free." Ditto the iPhone, of course.

So the only real question is why they didn't also do this for the iPod touch. And I think the Macalope has a pretty good reason why
Reply to this comment
by ZiggyBop January 15, 2008 3:02 PM PST
@jabancroft

You're not paying the subscription, Apple is accounting for certain hardware "as if" it were a subscription.

If Apple sold $8 million worth of iPod touches last quarter, they can say they sold $8 million and report it as earnings. If you want to upgrade, Apple has to charge you.

If Apple sold $8 million worth of ?TVs last quarter, they can say they sold $8 million but can only report $1 million as earnings. The other $7 million is spread out over the next 7 quarters. Apple can give you upgrades for free.

Apple is realizing higher earnings each quarter with iPods, but have to charge for upgrades.

Apple is taking a hit in current earnings with the subscription accounting of ?TVs, but this let's them offer free upgrades.

Speculation: The stand-a-lone mp3 player market is reaching saturation. iPods integrated into other products, like the iPhone, is where we're headed and subscription accounting offers free updates as a marketing advantage.
Reply to this comment
by jabancroft January 15, 2008 4:33 PM PST
Where are you getting this? On what are you basing the statement that Apple TV revenue is being realized as a subscription, but iPods aren't? That doesn't make any sense, and isn't backed up by anything that I've seen.

Got some links or something to back it up?
by gesteves January 15, 2008 6:13 PM PST
I don't understand something. If this Sabarnes-Oxley thing is the same issue as the 802.11n unlocking fee of a few years ago, because it "prohibits Apple from giving away an unadvertised new feature of an already sold product without enduring some onerous accounting measures" (http://www.dslreports.com/shownews/80978), how come they have released free software updates for the iPod touch before? And they have added "unadvertised new features", like the ability to add and edit events in iCal, the home button double-tap shortcut, new languages, support for accented characters, etc. And didn't they update the 5G iPods with the 5.5G software after they were released, for free? I just don't understand why it's an issue now, if it apparently wasn't an issue 2 months ago.

The thing that irks me the most is not that they're selling the apps; it's that the $20 include the actual software update: you don't even get the customizable home screen or the song lyrics unless you pay. And the damn thing nags you to upgrade every single time you plug in the iPod.

I'd like to hear your opinions on this.
Reply to this comment
by doogald January 15, 2008 7:37 PM PST
Um, if the $20 charge is for revenue for features not advertised at the time of sale, why is that the same iPod Touch sold today with those same apps costs the same as it did yesterday? It seems to me that the value of those apps is exactly $0, so that is what the charge should be.

They are the same apps that they are providing for the iPhone, so there was no cost of development. They are charging $20 because they can; because enough customers will find value in paying $20 for those features that it will make up for the people pissed off about it.

It has absolutely nothing to do with Sarbanes-Oxley. Anybody who suggests otherwise is stretching.
by brass2themax January 15, 2008 8:25 PM PST
Ah, isn't free enterprise great? Apple can do whatever they want. You have a choice, buy the upgrade, or don't. If I started a company and wanted to charge $100 for a cookie, I have all the right to do so. You have a choice, buy my cookie, or not. Go somewhere else if you don't like how I do business.

Same sort of thing applies here.
Reply to this comment
by fast03 January 15, 2008 8:28 PM PST
Hey guys, help me please, i just bought a touch over the weekend (stupid thing to do). and i was wondering if i could have it returned to the store and have it replaced with the new software bundle. if so, you guys know when the upgraded ones will start going to the shelves? im 16 yrs old and i dont know a thing. help pleazzzee.
Thanks guys
Reply to this comment
by whistlerxp January 19, 2008 4:30 PM PST
Apple have price protection, so any iPod touch bought after January 1st should be able to be exchanged for a newer one, or you can claim back the money from an upgrade. Contact the store, and if that doesnt work contact Apple. Make sure you get a newer one, as the store probably has old stock.
by ripragged January 15, 2008 9:27 PM PST
$20? Not to put too fine a point on it, but if twenty bucks is gonna hurt, the iPod is probably an unnecessary luxury. Sell it. Eat off the dollar menu for a few weeks.
Reply to this comment
by koala72 January 15, 2008 9:29 PM PST
Well done Apple, $20 for a upgrade on coding! But we know everyone will just pay it because it seems like a good deal (anything Apple does is a good deal apparently).
Reply to this comment
by STrRedWolf January 16, 2008 5:37 AM PST
I think just to be legal they're doing it. I also think Notes, Maps, Mail, Stocks, and Weather aren't worth a combined $20... they're more like $10. But this is Apple, land of good but not cheap tech. The iPhone is nearly double the price used to make it. What's to say Apple doubled the value?
Reply to this comment
by Below Meigh January 16, 2008 10:36 AM PST
What is jackalope, er, Macalope grazing on?
I find this resolution faulted. First, there never was any charge for the "note" fix that Steve said was coming and did (you can add notes and sync). There have been several patches (along with security fixes) and yet no compatibility with Flash sites (which means the safari software is not a complete browser). You also need an email account (Gmail, MSN & Yahoo are free) but dotMac accounts are subscription, so Apple could make that free incentive (not $20)...finally, anyone buying a 16GB iPod Touch NOW, does not have to pay $20 more (than someone that did 2 days ago).
I say complain. LOUD. iPhone peeps did and got a coupon in thediff.
And for Apple to hide behind the SOX, that is irony considering the last 12 months of SEC investigations, and previous legal folks leaving...cough.
Reply to this comment
by cdmcclure January 26, 2008 2:11 PM PST
Hey...I did that. I bought one through BH PHOTO on the 17th without knowing about the update and now had to pay the $20 to get the software when I didn't even get it until the 22nd January. I say anyone buying after the 15th (day announced I think) should get it free. BUT< I can't find anywhere on their site to complain. What's the URL for complaints?
by Macalope January 16, 2008 12:41 PM PST
The Macalope is perfectly willing to hear people complain about the *size* of the upgrade cost. There may or may not be some sound accounting behind that - we just don't know. That's why maybe you shouldn't pay it if you don't think it's fair - that lets Apple know.

But they had to charge something or open previous books. That's the simple truth.

And the reason they don't have to charge for very small updates is probably because they can expense small R&D costs rather than capitalize them.
Reply to this comment
by fillmanoz January 17, 2008 3:13 PM PST
$20 or AUD24.99 is a no brainer charge to refresh and update my iPod Touch. It now gives me all of the features of the iPhone without the hassle of dealing with the telephone companies. The Nokia in my other pocket does all that stuff. Roll on the SDK and for all the new apps yet to come. (please make VPN one of the first). I'm happy.
Reply to this comment
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About The Macalope: An Apple blog

Born of the earth, forged in fire, the Macalope was branded "nonstandard" and "proprietary" by the IT world and considered a freak of nature. Part man, part Mac, and part antelope, the Macalope set forth on a quest to save his beloved platform. Long-eclipsed by his more prodigious cousin, the jackalope (they breed like rabbits, you know), the Macalope's time has come. Apple news and rumormonger extraordinaire, the Macalope provides a uniquely polymorphic approach. He is a member of the CNET Blog Network and is not an employee of CNET. Disclosure.

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