“What was once a truly enriching place to work has become a place that leeches and drains everything from their employees. Apple retail no longer values its people and when I say people, I am referring to both your customers and your retail employees serving you on the front-lines.”
Chad Ramey, former Apple store Genius, who resigned from the Arrowhead (Ariz.) store has sent an email to Apple CEO Tim Cook, thanking him for the job experience, but warning that the stores have shifted from life-enriching to life-draining for employees.
I linked to this article because the Arrowhead store is the one I (used to) visit quite often, and I actually met Chad a few times and found him to be quite helpful and polite. He also struck me as a fairly level-headed guy – so I believe everything he’s written in the letter to Tim Cook. And I think what he has to say about the situation is the cause of what I think is a major deterioration of the Apple Store experience over the last year or two.