Here’s a case of great design that isn’t remotely successful. The email below is one I received from Network Solutions recently. It’s not that it looks bad, it’s not that the information in the email isn’t accurate or easy to read. The problem is that it’s certainly not targeted at someone like me. But it is rather insulting to me, and has absolutely no chance of getting results from me. Now I’ll grant you that the average consumer isn’t as knowledgable about this subject matter as I am, and it’s a mass-email sent to (presumably) hundreds of thousand of people. But they sent it to me, and it’s a great example.
As you can see above, the email’s primary message is that Network Solutions offers Cloud-based hosting. The main message is also the main problem. Can you tell me what hosting (from any Internet Hosting Provider) is NOT cloud-based? Of course not. All hosting is cloud-based, otherwise nobody but you could see it. Duh! Let’s move on to the next problem. Apparently they think I’m blind and wouldn’t notice the fact that the $5.99 per month is only for the first three months. No mention of what it is after, not even in the disclaimer. I could spend an hour listing the reliable hosting companies that offer cheaper prices than $5.99. Clearly they’re hoping I don’t do research before paying for a service. The fun doesn’t stop there… (more…)